Customer Service

Shipping & Delivery

We ship globally via the US Postal Service (USPS). Shipping rates are calculated based on the items in your cart and the shipping method you picked.

We have three shipping options for domestic orders: 

First - class Mail: Usually takes 5 to 7 business day

Priority Mail: Usually takes 2 to 3 business day

Express Mail: Usually delivered by the next day from the day the shipment had been made.

We have three shipping options for international orders:

First - class Mail International: Varies by destination.

Priority Mail International: Usually takes 6~10 business day.

Express Mail International: Usually takes 3~5 business day.

 

We will ship out the purchased item within 1 or 2 Business days.

We do not guarantee the delivery time; delivery issue is upon the shipping company, USPS (or the Post Office of the country for international shipments).

We are not responsible for any item loss during the delivery or delivery time.

Please make sure to double check the shipping addresses to ensure the delivery.

If item returns to us due to incorrect shipping information, we will notify our customer know it is been returned by the post office, and automatically give customer refund for the purchase; however the shipping charge is non-refundable.



Returns & Replacements

Returns are accepted within 30 days after original purchase date for unused products.

In order to initiate a return, simply email info@mycasemax.com for instructions.

We are able to refund the price you paid for the product, but NOT the shipping costs.

Make sure the returned product is carefully wrapped and please get a tracking number for all return items as we are NOT responsible for lost returning product.

 

 

Privacy & Security

 

During the order process, we receive and store the following information from you that may include the following:
•    email address                                
•    name 
•    mailing/billing address
•    telephone number
•    IP address/domain name 
•    any personal information that you may have volunteered

We do not sell or share our customers’ personal information with any third parties.  Any information that you submit to the site will remain secure.
We collect and store information about the pages viewed by our website visitors. We use this data to identify visitor behavior which will help us to improve the overall site experience.  

We do not receive or store our customers' credit card infomation. Because we accept all the payments only with PayPal credit card prossessing (www.paypal.com)